FAQs

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STICKGOO Tiles

What are STICKGOO Tiles?

Our products are certified NFPA (ASTM E84) and IBC Class B.Quickly breathe new life into the rooms of your home with our light and easy to install peel and stick tiles. No special tools are needed and installation is dust free. STICKGOO Tiles are specifically designed for the kitchen and bathroom.

Are STICKGOO Tiles durable?

They will keep their look in the long term since they will never yellow or crack.

Are STICKGOO Tiles heat resistant?

Once Stickgoo Tiles have completely adhered to the surface - generally after 48 hours - they are resistant to the heat of a stove. However, it is recommended to prevent direct exposure to an open flame and we recommend to install a kitchen panel.

Are STICKGOO Tiles resistant to humidity and water?

Once STICKGOO tiles have completely adhered to the surface - generally after 48 hours - they are resistant to the humidity of bathrooms and water splash. However, it is highly recommend to install STICKGOO thicker design tile in the shower.

What do printed letters mean on the STICKGOO Tiles?

The letters are for manufacturing purposes only. We suggest laying out the tiles on the counter before installing on the wall to get them in the pattern that you would like. Don’t forget to overlap the tiles so you won’t see the printed letters. Purchasing and returns.

How long will they stick for?

We guarantee that your STICKGOO Tiles will stick to your wall for as long as you want them to. Please see our warranty section for our detailed terms and installation video.

How should I clean and maintain my STICKGOO Tiles backsplash?

Simply use a sponge to restore the shine of STICKGOO Tiles. Use a mild non-abrasive household cleaning product such as dish soap, a cream cleanser or a glass cleaner.

What are the fire certifications?

Our products are certified NFPA (ASTM E84) and IBC Class B.

What is the Volatile Organic Compounds certification?

STICKGOO Tiles have been tested for Volatile Organic Compounds and aldehydes (VOCs) under ISO 16000 which classifies emission rate from A+ to C (A+ indicating a very low level of emissions and C a high level of emissions). STICKGOOTiles have been certified as A+ meaning very low level of emissions.

Choose Tiles size

What is the difference between the thin version tile and thick version tile?

1. The thickness is different, the thickness of thin version tile is about 1.8mm, and the thick version is about 2.5mm (different styles will have slight differences)

2. The thick version tile has hardness and is not easy to bend. The thin version tiles can be bent and can be install on a curved surface.

3. The glue used by thick version tiles is more powerful than thin version tiles. Once it is stained, it is not easy to tear off. The thick version tiles are more suitable for use in the bathroom and behind the stove.

4. The thick version tile can be mounted on some rough surface but the thin version tiles can only be installed on smooth and dry surface.

5. The thick version tile is completed by splicing the tiles, and the thin version tile cover surface by overlapping tiles.

Can you help me choose the best model? 

Gladly! We offer a free interior design service. Just leave a message (add photo about install area)

Can you see the difference between STICKGOO Tiles and ceramic or glass?

They are strikingly similar. Once they are installed, very few people are able to tell the difference between them.

How do you use the calculator?

Divide the surface that you need to cover into rectangular sections and measure each section. Then enter your dimensions section by section into our calculator and click Calculate. It will calculate the number of tiles to order based on the model chosen. The tool automatically adds 10% to the total of tiles, for the cutting losses. In the calculator, convert your dimensions in feet (1 foot = 12 inches).

Install STICKGOO Tiles

Where should STICKGOO Tiles be installed?

Consult our installation section for instructions on how to easily install your STICKGOO.

Can I install STICKGOO Tiles on a textured surface?

Our products are certified NFPA (ASTM E84) and IBC Class B.STICKGOO Tiles cannot adhere properly to a textured surface, and it’s not recommended to install the tiles on an “orange peel” painted surface or textured ceramic tile. You may be able to sand your wall smooth and if you do so, apply a primer and allow 72 hours for it to completely dry. You must clean the wall with a degreaser such at TSP (to remove any dust or grease from cooking) and after this you can apply STICKGOO Tiles. And the thick version tiles can be install on some non-raised surface, such as cement wall, plywood wall, gypsum wall, textured walls

Can I install them around a fireplace?

They can be installed on a surface whose temperature does not exceed 49 °C (120 °F). Above all, it is important to avoid any direct contact with a heat source or direct exposure to an open flame.

Can I install them behind a stove?

Yes, they are resistant to the heat of a stove. However, if you have a gas stove without a back control panel or metal plate, you must respect a safety zone (without STICKGOO Tiles) of 20 cm (8 in.) above the surface of the stove in order to prevent direct exposure to an open flame and we recommend to install our Smart Panel. For countertop appliances such as toaster ovens, mini ovens and others, keep a space of 6 cm (2 in.) between STICKGOOTiles and the appliance. It is important to note that some spices with high density pigment color, such as turmeric, can stain the tile permanently.

Can I install them in a shower?

Yes, the thick version have a strong backing glue, expecially design for shower.

Can I install them over an existing backsplash?

You can install peel and stick STICKGOO Tiles directly over your existing backsplash, whether it is glass or ceramic provided that your surface is smooth, sleek and without texture. You must also take into consideration the width and depth of your existing grout lines as this might affect the outcome.

Some shapes of tiles (ex: diamond) have more texture than others. We recommend testing with 1 or 2 STICKGOO tiles that also have texture before doing the full wall.

* IMPORTANT: For the Oslo models, it is recommended that these be installed exclusively on smooth and sleek surfaces. Due to its size, the tile will tend to show any irregularities in the surface. If the surface is even slightly indented such as with a grout line, you must fill any gaps to ensure a smooth application of the Oslo.

What are ideal surfaces for installing STICKGOO thin version tiles on?

Smooth undamaged surfaces are perfect. For example:

  • Painted gypsum (after a 21-day curing time for fresh paint)
  • Smooth ceramic tile
  • Wall panel (acrylic)
  • Wall linoleum
  • Mirror or Plastic
  • Wallpaper
  • Wooden Board
  • Plastic

Simply clean the surface with a degreaser before beginning the installation. Oslo models, important: It is recommended that these models be installed exclusively on smooth and sleek surfaces. Due to its size, the tile will tend to show any irregularities in the surface. If the surface is even slightly indented such as with a grout line, you must fill any gaps to ensure a smooth application of STICKGOO Tiles Oslo.

What surfaces should I not install STICKGOO thin version tiles on?

STICKGOO tiles cannot adhere properly to certain rough or porous surfaces. For example:

  • stucco wall,
  • brick wall,
  • stone wall,
  • unfinished wall (gypsum or plaster),
  • unpainted plywood.
  • ceramic or glass tiles with deep joints or thick reliefs,
  • dented or badly installed ceramic.
  • in the shower,
  • on the countertop,
  • on the floor,
  • on the ceiling.
Can I easily remove STICKGOO Tiles?

Yes. They are easy to remove with little to no damage, depending on the surface they were installed on. To make it easy, use a blow dryer to warm up each tile to soften the adhesive and pull softly starting with the corners. Use a cleaning product to wash the wall and remove any excess glue left by the STICKGOO Tiles.

How do I install STICKGOO Tiles on a wall with a corner?

With a square model (Tango, Minimo, Vintage, etc.), start the installation by placing the grout line directly on the corner so that you do not have to apply any unnecessary pressure to the Gel-O. For overlapping models (Bellagio Keystone, Murano Metallik, etc.), you should join two STICKGOO Tiles at the corner.

How do you install tiles around electrical outlets?

Measure the outlet and transfer the measurements onto the tile. Cut with a utility knife and apply the tile to the wall! Watch the installation video.

How should I prepare an unfinished gypsum surface?

If there are empty sections between the panels, apply a layer of plaster to fill them in. It is important to have a smooth surface for a perfect bond. Then apply a primer coat to the entire surface and allow 72 hours for it to completely dry. If you use paint instead of primer, it is necessary to wait 21 days for it to completely dry.

How should I prepare an unfinished plaster surface?

If necessary, apply a layer of plaster to smooth out the surface. It is important to have a smooth surface for a perfect bond. Then apply a primer coat to the entire surface and allow 72 hours for it to completely dry. If you use paint instead of primer, it is necessary to wait 21 days for it to completely dry.

Should I add a caulked joint between the tiles and the counter?

It may be advantageous to do so. This way you limit possible water infiltration between the wall and counter. A silicone based caulking is recommended.

Is it easy to align STICKGOO Tiles?

First, using a level, draw a horizontal line on the wall at the height of the first row of tiles. The STICKGOO Tiles specially designed adhesive allows the tiles to be repositioned during installation if firm pressure has not already been applied. Easily unstick the tiles from the wall to properly reposition them.

Order & Payment

Do I need to have an account to order?

No, you can also place an order as a guest.

Why doesn’t my debit-credit card work?

Even though the transaction is in American currency and the package will be shipped from the United States, some banks block transactions in Canada for your debit-credit card. Just contact your financial institution and ask them to activate the purchase option in Canada.

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Please note that any orders that have already been packed or shipped cannot be canceled.

When will my order arrive?

Once the order has shipped, we will email your tracking information on the next day . We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually, you will receive the tracking number two day after we have shipped your order.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Shipping & Returns

How do I set my shipping address?

Your order will be shipped to your address. Please ensure that it is correct and complete.

Are there customs charges or import fees?

There is no additional charge. Otherwise, the costs are the responsibility of the buyer, vary depending on the country and are not included in the selling price or in the cost of transport.

Do you ship to Australia?

Yes we do! Shop and add the items in your cart from the www.stickgoo.com. At checkout, enter your address and select Australia as the country. Payment will be made in US dollars.

The order will be processed by our agents within 2 business days (Monday to Friday). Then, the delivery time varies depending on where the package is being delivered to, but expect between 3 and 7 business days. Shipping cost starts at $50. Note that additional fees might be incurred for shipments that are redirected or returned to us due to incorrect or modified addresses.

For other countries, please contact our customer service team for a quote.

How can I return my order?

If you purchased STICKGOO Tiles in a store, the store’s return policy applies. If you purchased STICKGOO tiles online from our site, you can return or exchange a product within 30 days of delivery providing it is not part of a Final Sale or otherwise mentioned that returns will not be accepted. You must first obtain a return authorization number from our customer service.

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

How long will it take for my order to be delivered?

First, the order will be processed by our agents within 2 business days (Monday to Friday). Then, the delivery time varies depending on where the package is being delivered to. Note that additional fees might be incurred for shipments that are redirected or returned to us due to incorrect or modified addresses.